PRIVACY POLICY

Effective date: January 2026

50Hz Home Services (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, and disclose personal information when you interact with our website or engage our services.

1. Personal information we collect

We may collect personal information including, but not limited to:

  • Your name

  • Phone number

  • Email address

  • Residential or service address

  • Details about the services you request

  • Any information you provide via contact forms, email, phone calls, or messages

We only collect information that is reasonably necessary to provide our services or respond to enquiries.

2. How we collect personal information

We collect personal information in the following ways:

  • When you contact us via our website, phone, email, or social media

  • When you request a quote or book a service

  • When you provide information directly to us during service delivery

We may also collect limited technical information (such as IP address or browser type) through website analytics tools to improve our website performance.

3. How we use your personal information

We use your personal information to:

  • Respond to enquiries and provide quotes

  • Deliver electrical and home services

  • Communicate with you about appointments, services, or changes

  • Issue invoices and manage accounts

  • Improve our services and customer experience

  • Meet legal and regulatory obligations

We do not use your information for purposes unrelated to our services without your consent.

4. Disclosure of personal information

We may disclose personal information to:

  • Contractors or service providers who assist us in delivering services (for example, scheduling or invoicing support)

  • Professional advisers such as accountants or insurers where required

  • Government authorities if required by law

We do not sell or rent your personal information to third parties.

5. Storage and security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Personal information may be stored:

  • Electronically (secure systems, email, cloud-based software)

  • In limited physical records where required

Access is restricted to authorised personnel only.

6. Access and correction

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate, outdated, or incomplete information

To do so, please contact us using the details below. We will respond within a reasonable timeframe.

7. Cookies and website analytics

Our website may use cookies or third-party analytics tools (such as Google Analytics) to:

  • Understand how visitors use our website

  • Improve functionality and user experience

These tools may collect anonymous usage data. You can disable cookies through your browser settings if you prefer.

8. Third-party links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website with the effective date updated accordingly.

10. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

50Hz Home Services
📞 Phone: 0499 472 055
📧 Email: simon@50hzhomeservices.com.au

If you believe we have breached your privacy, please contact us first and we will work to resolve the issue promptly. You may also contact the Office of the Australian Information Commissioner (OAIC) if required.